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System Administrator (level 1)

1 - 2 Years


Job Description

Title: System administrator (Level 1) Reporting To: Team Leader/ Project Manager Working Hours: 9:30 hrs Shifts: Rotational , Weekly Offs: Rotational Basic Skills Sets Requirement: Qualification: Graduate/Diploma in any stream (Optional) Global Certification in Windows (Essential) Other Certification: MCITP/MCSA /MCSE global Certification Experience: 1years, 6 Months relevant experiences (RIM) Key Competencies & Skills: Knowledge of windows, Server 2008,2003, Workstations 7, Vista, XP (Windows 8 Optional) Basic/entry level Knowledge of DNS, DHCP, Active Directory, essential services and performance counters Role wise (eg. Exchange, SQL), essential services and performance counters, Event log monitoring, Performance monitoring Skills, Identify the performance bottleneck (Processes, Services, counters etc), Perform disk activities Virtual Memory, Antivirus management (AV Status & Definition Update), System patches, security fixes, Backup Management (NT Backup, Symantec ) etc. Ability to read and interpret documents such as computer documentation, hardware and operating maintenance instructions, and procedure manuals. Good written and Verbal communication skills Behavioral Skills 1. Good verbal and written communication skills. 2. Interpersonal skills 3. Quick learner 4. Time Management and Organization skills. 5. Ability to work well within a team 6. Flexible to accept constantly changing environment Roles & Responsibility: Primary Strong Desktop troubleshooting skills and MS office (Mostly Outlook) related troubleshooting skills Resolving tickets on the ticket board. (Level -1 Monitoring Only) using one of the following methods Service start / Stop, Counters status, agent status, Event log monitoring Basic troubleshooting Log all activities into the ticketing system. Closing multiple tickets that doesn’t require to further action either individually or by merging more than 1 similar tickets / alerts. Troubleshooting knowledge for Maintenance activities such as Manual installation & update AV, Schedule, Perform AV scan, Schedule definition update or manual update, Patch installation, Backup Job monitoring & basic troubleshooting and Disk related activity Escalating the activity internally based on guidelines Escalating ticket to customer based on the escalation policy Writing detailed comments in the closed and escalated tickets. Preparing shift-end reports, Log all activities into the help index. Reporting any abnormal incident to Team lead or Project manager Secondary Try to analyze the situation and determine if the alert is repeated in a short period of time. Apply Scenario management wherever possible Writing emails for communicating with internal team members, client Notify the seniors about non-availability of information in internal knowledge-base. Research and Recommend innovative Solutions Participate in Training Programs Authority: Log in to RMM tool, Ticketing system/ PSA tool Generate Reports such as the Periodic Review Report and Maintenance Activity Reports Login to Help Index system Participate Team Discussion & Decision Making process Transportation – No transportation will be provided. Candidate should have a to come via local transport or self bike. Working Shifts: All Candidates have to work in different shifts (Rotating Shifts) 5 Days working. (Tentative shift timing 8 AM to 5 PM, 1 PM to 10 PM, 10 PM to 8 AM)

Salary 1 Lac 25 Thousand To 2 Lac 25 Thousand P.A.
Industry IT Software - Client Server
Work Experience 1 - 2 Years
Qualification Professional Degree, Other Bachelor Degree

Key Skills

System administrator system engineer system support engineer network engineer

Company Profile

Company Name


About Company At 10jobs, we are a competent HR Firm that specializes in Multi Process Human Resource Outsourcing. Our end-to-end HR services include handling all types of Recruitment, Staffing and employee related issues. Founded in 2010, 10jobs is a subsidiary of âHi-10 Solutionâ, a partnership firm incorporated under the Partnership Act, 1932.
Email ID contact@10jobs.co.in